Founder at Emploi Consultancy
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Executive - Customer Service/Customer Support - Call center (1-4 yrs)
KEY ACTIVITIES :
- Interact with customers to provide and process information in Response to inquiries, concerns and request about Products and Services.
- Accurately process and record call transaction using a computer and designated tracking software.
- Offer alternative solutions where appropriate with the objective of retaining customers and clients business.
- Follow Quality Assurance guidelines/procedures with an eye on customer satisfaction and sales success.
- Perform Quality Assurance Feedback as related to quality audits.
- Work with Team members towards compliance of all policies and procedures.
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