Customer Service Executive - MNC chemical Co

Qualification: Any graduate prefer with PGD in Export imports / MMS operations

- Experience : 2-3 years of customer service experience required, chemical industry experience preferred

- Detail-oriented and strong ability to multi-task

- Must be able to demonstrate strong written and verbal communication skills as well as organizational skills

- Competence in general business dealings with strong mathematical skills

- Proficient in Microsoft Excel

- SAP experience preferred

- Must be able to demonstrate an ability to work well within a team

- Willingness to learn and desire to grow with the organization

- Must have oral and written proficiency in the English language

Job Description : 

- Process customer orders

- Effectively and promptly communicate import / Export and production scheduling with production, logistics, and import teams as necessary, to meet customer requirements

- Communicate delivery schedules with customers and promptly notify of changes

- Monitor and communicate order shipment progress

- Customer Service and Support

- Handle customer inquiries & special requests

- Work closely with traffic to arrange truck shipments

- Enter & maintain customer complaint tasks

- Communicate customer forecasts to sales, production & imports

- Escalate issues to management

- Provide sales leads and cancelled order information to sales

- Provide appropriate information to sales for new account setups

- Properly maintain OTIF information as required

- Perform all duties within the Company's SHE regulations. All other duties assigned by management.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.