- Opportunity within a company with a solid track record of performance

- Attractive Salary & Benefits

- Work alongside & learn from best in class talent

Our client is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world.

The Job

You will be responsible for :

- Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

- Provide accurate information and support to customers, addressing their concerns and resolving any issues

- Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

- Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

- Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

- Collaborate with internal teams to resolve customer issues and improve overall customer experience

- Meet or exceed productivity and quality standards set for the role

- Maintain customer data and records accurately in the designated systems

Ideal Candidate :

- You have at least 2 years experience within a Customer Service role, ideally within the Apparel & Sporting Goods, Automotive and Retail industry.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You have working knowledge of Chat support, email support and customer support executive

- You pay strong attention to detail and deliver work that is of a high standard

- You are adaptable and thrive in changing environments

- You are highly goal driven and work well in fast paced environments

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.