-Opportunity within a company with a solid track record of performance

-Work alongside & learn from best in class talent

-Attractive Salary & Benefits

Our client is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world.

The Job

Customer Service Executive Duties:

- Respond promptly and professionally to customer inquiries received through email and chat platforms.

- Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

- Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

- Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

- Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

- Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

- Collaborate with internal teams to resolve customer issues and improve overall customer experience.

- Meet or exceed productivity and quality standards set for the role.

- Maintain customer data and records accurately in the designated systems.

Ideal Candidate

- Candidate should ideally have 2 - 5 years of experience in the similar profile

- Graduate (Any)

- Previous experience in customer service or a similar role is preferred.

- Strong written communication skills in English, including excellent grammar, punctuation, and spelling to be able to effectively liaise with stakeholders in the region.

- Proficiency in typing with a high level of accuracy and speed.

- Ability to multi-task and effectively manage time in a fast-paced environment.

- Good problem-solving skills and the ability to think critically.

- Excellent interpersonal skills with a customer-centric approach.

- Proficiency in using computers and knowledge of email and chat platforms.

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