Pre Sales Executive/Customer Service Executive/Business Development Executive US Process

Employee Value Proposition :

- Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.

- Employees get free lunch and snacks.

- Employees are promoted every 6 months. Outstanding performers get promoted every quarter.

- Monthly reward and recognition to outstanding performers.

- Accelerated growth of employees and can become Assistant Manager in as early as 2 years.

- Regular team parties and Annual Day outing for all employees.

Qualification and Education Requirements :

Education : Graduation/HSC qualified.

- Excellent verbal and written communication skills.

- Good Interpersonal skills, numerical and analytical ability.

- Decision making skills.

- Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.

- Proficient in MS-Office (Excel, Word).

- Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

- Comfortable with working 6 days a week and the week off will be on weekday.

About the company :

- NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 900 people.

Role and Responsibility :

- Customer Service Executive

- Inbound calling for customer service.

- Identify and assess customers- needs to achieve satisfaction.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Provide accurate, valid and complete information by using the right methods/tools.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Keep records of customer interactions, process customer accounts.

- Follow communication procedures, guidelines and policies.

- Take the extra mile to engage customers.

Role and Responsibility :

- Sales Executive

- Identifies business opportunities by identifying prospects.

- Sells products by establishing contact and developing relationships with prospects; recommending solutions.

- Outbound calling on data collected through lead generation activities / secondary data sources.

- Daily follow-ups on older leads and work on new leads.

- Maintains quality service by establishing and enforcing organization standards.

- Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization.

Role and Responsibility :

- Relationship Manager Executive

- Act as relationship manager for the Paid customers of NoBroker.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Identify and assess customers- needs.

- Service customer in finding the right tenant / house as per the requirement of customer.

- Dial outbound and attend inbound calls of customer and leads.

- Use internal tools and methods to provide best possible service to the customer.

- Negotiate with leads on behalf of customer.

- Keep customer up-to date on the progress of his account.

- Follow communication procedures, guidelines and policies.

- Go extra mile to provide excellent customer service

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