Title: CUSTOMER SERVICE EXECUTIVE

Location : Mumbai

Experience : 1 - 3 Years

Function: BPO/Customer Service

Job Description :

- Good communication skills

- Proficient in Ms Excel

- Min 1 year experience in International call center

- Team player

Responsibility:

- Managing incoming calls and customer service inquiries

- Generating sales leads that develop into new customers

- Identifying and assessing customers needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

Requirements

- Proven customer support experience or experience as a client service representative

- Track record of over-achieving quota

- Strong phone contact handling skills and active listening

- Familiarity with CRM systems and practices

- Customer orientation and ability to adapt/respond to different types of characters

Working Days : 5 Days a Week ( to )

Job Nature : Full Time

If you are interested, apply with Updated CV along with following details :

Total Exp:
Present CTC:
Expected CTC:
Current Location:
Ready to Relocate(if outside candidate):
Notice Period:
Reason for Change:

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