Senior Executive - Talent Acquisition at ACT
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Executive - Customer Service - BPO (1-3 yrs)
Executive - Customer Service
Location : Chennai
Reporting to : Team Leader - Customer Service
Purpose of the Role :
- The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she shall be closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution
Role Description :
- To provide customer satisfaction on every call / e-mail.
- To ensure closure of the ticket / e-mail within the prescribed TAT
- To provide speedy resolution
- Willingness to work in rotational Off & rotational Shifts
- To resolves product or service problems by clarifying the customer's complaint
Key Result Areas :
- This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.
Education : Graduate or equivalent
Work Experience :
- Minimum of 1 - 3 Years of work experience
- Experience in customer service or call center background is preferred
- Strong communication skills
- Good interpersonal skills
- Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage.
Venue :
Address : TVH Belicia Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028
Contact Person Name : Vinay
Mobile Number : 9500081279
Time : 10:00 AM to 3:00 PM
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