Executive - Customer Service - BPO (1-2 yrs)
The Job Role and Responsibilities:
The primary job roles and responsibilities of a customer support executive include:
1. A professional approach in answering calls and writing and provide information about services, taking input of issues and their redressal thereof.
2. Maintaining records of transactions and interactions.
3. Appropriate and timely follow-ups wherever required.
4. Escalate unresolved queries to respective departments for accurate redressal
Competencies and Skills Required :
Communication is key in this profile. It is absolutely important for the executive to have fluent English communication skills. Along with that behavioral traits like good interpersonal skills, ability to handle stress, good listening skills, prompt thinking ability are some other essential features of this role.
The major skills and competencies required for this role include:
1. Excellent communication skills
2. Good listening and problem solving skills
3. Ability to take and handle stress and pressure
4. Good interpersonal skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
