We have urgent openings with a leading BPO in Domestic Inbound Blended Process at Gurugram.

Interviews will be scheduled in Delhi/Gurugram only.

Position Title : Customer Service Executive

Location : Udyog Vihar Phase- III Gurugram

Provides Cab

Handsome Salary

No Outbound Sales / Sales Cold Calling.

Apply in the following manner:

1. Send update CV in Word Format

2. Attach Passport Size photograph

REQUIREMENT

- Must be fluent in English

- Should be a graduate or Awaiting final year results.

- Interested Please revert with CV in word format and Photo attached.

Job Description :

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Recommend potential products or services to management by collecting customer information and analyzing customer needs

- Prepare product or service reports by collecting and analyzing customer information

- Contribute to team effort by accomplishing related results as needed

- Manage incoming calls

- Identify and assess customers- needs to achieve satisfaction

- Build sustainable relationships of trust through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

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