Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information. Customer Service Executives can be hired by ITeS companies and work for their clients, or by companies themselves.

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

- Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. 

- Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

- To make outgoing calls to people.

- To inform them about our offers/products.

- To listen to objections and handle them effectively. To generate more leads from the people out called.

- To enter the details of every interaction in the system. Job Requirement:

- Good communication skills.

- Should be comfortable with voice process.

- Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment. Ability to manage sensitive and critical client information.

- Good communication skills.

- Problem solving and decision making skills. Superior closing skills.

- Fluency in Tamil/TeIugu/MaIayaIam/Kannada

- 6 Days a week (10:00 AM to 7:00 PM) Full Time

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