Entrepreneur at SSV HR Services
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Executive - Customer Service - BPO (0-2 yrs)
We're Hiring Customer Services Executive for Startup International Bpo @ Thane (Freshers Can Apply )
- Qualification: HSC or Any graduate
- Experience : Minmum 6 months or freshers can also apply
- Process : Voice Process (International)
- Shift Timing : Rotational shift includes night as well
- Salary Range : Rs. 12,000 to Rs. 16,000 for those who are comfortable with 12.30 pm to 9.30 pm shift. And for those who are doing night shift will be in the range of Rs. 16,000 to Rs. 20,000.
Skill Required: Good Verbal & Written Communication Skill
Role & Responsibilities :
- Managing incoming and outgoing calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identifying and assessing customers- needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits,follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
Interested candidates can call on 9773322877 | 9769106910
SSV Group
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