Executive - Customer Service - BPO (0-1 yrs)
We have an urgent requirement for :
CUSTOMER SERVICE EXEC. (CSE ) - VOICE PROCESS
A. SBI
B. PHONE PE
JD :
- Undergraduates / Graduate
- freshers or experienced (upto 2yrs only)
- Mandatory Language :
- English + HINDI / English + TAMIL
- English + KANNADA / English + TELUGU
- English + MALAYALAM
- Shift timings : rotational shift
6 Days Working
- Salary : Good Package
- Work location : Bangalore
Roles & Responsibilities :
1. Provide exceptional support on chats/ emails & calls to provide resolution to the query and obtain details of complaints.
2. Clarify Customer requirements; probe for and confirm understanding of requirements or problems.
Handling escalations and complex queries
3. Keep records of customer interactions and transactions, recording details of inquiries.
4. Follow up to ensure that appropriate actions were taken on customers- requests.
5. Refer unresolved customer grievances or special requests to designated departments for further investigation(Operations/Tech/Product etc.)
6. Strong customer service approach to dealing with people at all levels internal and external
7. Ability to work effectively in a team environment Pleasant, professional, and courteous personality
- Interested candidates can share their resume / 9457230918
HR
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