HR Manager at Monexo Fintech Pvt Ltd
Views:52 Applications:9 Rec. Actions:Recruiter Actions:7
Executive - Customer Service - BFS (1-4 yrs)
Duties :
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
Responsibilities :
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
