Customer Care Executive at Konexions Back Office Services Pvt Ltd
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Executive - Customer Service - Banking Process (0-1 yrs)
Customer Service Executive job description should contain a variety of functions and roles including :
- Handling customer complaints or any major incidents
- Investigating and solving customers- problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- Issuing refunds or compensation to customers;
- Producing written information for customers, often involving use of computer packages/software;
- Writing reports analyzing the customer service that your organization provides;
- Developing feedback or complaints procedures for customers to use;
- Developing customer service procedures, policies and standards for your organization or department;
- Meeting with other managers to discuss possible improvements to customer service;
- Training staff to deliver a high standard of customer service;
- Leading or supervising a team of custom
- Being involved in staff recruitment and appraisals;
- Keeping accurate records of discussions or correspondence with customers;
- Analyzing statistics or other data to determine the level of customer service your organization is providing;
- Learning about your organization's products or services and keeping up to date with changes;
- Providing help and advice to customers using your organization's products or services.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
