HR Consultant at CIEL HR
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Executive - Customer Service (3-8 yrs)
SKF India Limited
Job Title : Customer Service Executive
Reports to : Team Leader - Customer Service
Location - Chennai, Pune
a) Key Purpose of the Job :
- To Ensure Deployment of Customer Order Handling (Coh) Processes and Be the Front-end Contact for Customer
- Requirement Delivery for Achieving Customer Satisfaction.
B) Profile of the Job Holder :
- Bachelor's from a recognized university
- Knowledge about Order Management/Supply Chain concepts/Factory planning/Warehouse and Transportation procedures
- Minimum Experience of 3 years require with core responsibility of Customer Service
C) Key Responsibilities :
- Ensure efficient and accurate handling of customer orders/queries/schedules based on the contract entered in the system
- Ensure Daily Order management
- Order review as per contract in the system and customer claims settlement as per justification received
- Acknowledge orders received through order acknowledgements, queries, order status reports
- Ensure Prompt response to Customers in case of complaint received from customer end about product, price, etc.
- Responsible for generating MIS reports including weekly, monthly sales report, sales budget compilation (once a year), GMS forecast (quarterly) and other misc. inputs for reporting from time to time
- Provide COH support
- Monitor the progress and complete execution of an order
- Support with needful information and data to supply chain planner in the event of shortages and use supply chain resource effectively to support customer business efficiency
- Report deviation of delivery to customer
- Necessitate improvement actions to reduce administrative errors in conjunction with the responsible departments
- Support the sales managers and engineers within the business units in relation to customer requirements, systems usage, etc.
- Handle Enquiries from IREPS and Direct OEM customer and provide support to sales to participate in tenders.
- Follow-up with various agencies such as finished product stores, transport department transporters, etc for on timely deliveries.
- Follow-up with Manufacturing unit overseas and domestic for stock and Documentation.
- Create and update new customer master and Product Master.
D) Key Interfaces :
- Sales Engineers
- Area Sales Managers
- Direct Sales Head
- Business Unit Head
- Customers
- Warehouse
- Finance Team