Role : Customer Service Executive

Job Description :

- Qualifications : Degree in Business Administration or any related fields

- 3 years of working experience in Customer Service or supporting customer related functions

- To provide end to end life cycle support to mega tenders participated

- Customer Engagement

- Up selling Service Offering

- Contract Management

- Project Reporting Management

- Communications and Broadcast Management

- Incident Report Packaging & Dissemination

- Quotation Management

- Customer Satisfaction Survey Program Management

- Tender participation and Response Management

Key Responsibilities :

- Foster a collaborative working relationships with all functional areas of the company as well as externally such as GovTech and government agencies

- Mapping out the procurement frameworks, customer services related framework in accordance with contractual obligations of awarded tenders and ensure adherence by all internal towers supporting the tenders

- Prepare quotations, BQ and RFQ on approved service offering to existing and potential customers based on the customers- awarded master contracts.

- Aptitude to ensure that all incident report disseminated within agreed SLA are correctly positioned, clear, accurate and concise.

- Drive and oversee the whole exercise and supervise the appointed vendor handling the Customer Satisfaction Surveys.

- Support and ensure timely submission of tender bids including coordination preparation of costing, compliance table, solution write-up, presentation materials etc

- Support Billing team during Project Financial Audits in gathering and providing documentary proofs.

- Work as a team player on ad hoc projects etc.

- Support Sales and Service Delivery teams in delivering Marketing campaigns. Example - agencies briefing

Key Performance Indicators :

- Flexibility and appropriate engagement with both internal and external customers to ensure effective and efficient resolutions of customer service related issues.

- Performance in managing and executing escalation processes and decision trees

- Accuracy of reports preparation and timeliness in submission to IDA

- Ability to continually builds people up, deals with difficult situations with incredible posture, and focuses on the positives

- Constantly searches for new ideas and ways to improve work efficiency

You can reach us on Singapore +65- 66520076 & India - +91-7660968822

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