Executive - Customer Service (3-5 yrs)
Improving customer Experience
- Researching user-friendly features, and making promotional offers to attract and retain customers Analyzing sales data
- Reviewing sales insights to develop sales strategies, and generating data-driven market insights
Managing teams :
- Leading teams of copywriters, graphic designers, and software developers to create engaging websites
- Ensuring compliance
- Evaluating legal disclaimers and website content to ensure they are compliant, error-free, and on-brand
- Managing orders :
Working with demand planning, merchandising, and warehouse teams to ensure orders are fulfilled on time Providing customer service
- Ensuring excellent customer service, and resolving customer complaints and feedback in a timely manner
