Position description :

- Customer Service Executive Location - Delhi/Mumbai/Bangalore, INDIA Empathetic and can relate to customer needs & problems Vegnonveg is seeking a dynamic and highly skilled Customer Experience Representative to join our customer service department.

- Your primary objective will be to deliver unparalleled customer satisfaction by proactively assisting and resolving any issues raised by our customers.

- As an ideal candidate, you should possess a proven track record of excellence in customer service, with a keen awareness of the latest industry trends and cutting-edge techniques.

- Exceptional communication and interpersonal skills are imperative to excel in this role. What you need to bring to the 'fable' Skilled in problem-solving.

- Empathetic and con relate to customer needs and problems.

- Passionate about solving business and customer challenges while working cross- functionally.

- Comfortable with working in shifts.

- Innovative in written and verbal communication.

- Solving refund queries basis your RCA and exceptional problem-solving skills.

- Hustle with one of the most hard-working teams - being in the service industry, each day is a busy day for us and we strive in order to make sure that each customer who is raising a query with us goes back with a smile on his face.

- Who we are looking for Handle emails, social media escalations and chat queries. Identify and assess customers' needs to achieve satisfaction.

- Build sustainable relationships and trust with customer through open and interactive communication.

- Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Requirements :

- 2+ years of experience in a similar role. Critical thinker and problem-solving skills.

- Excellent written communication skills. Must be able to punctuate and capitalize properly.

- Post Graduate/ Graduate.

- Positive phone manner throughout the day.

- Strong computer and analytical skills. Great interpersonal and communication skills.

Reports to: Customer Experience Manage

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