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11/11 Divya Saxena
Human Resource at Topbells HR solutions Pvt.Ltd

Views:77 Applications:21 Rec. Actions:Recruiter Actions:5

Executive - Customer Service (2-4 yrs)

Delhi NCR Job Code: 184766

Role : Customer Relations

Experience : 4+yrs

Role and Responsibilities :

- Experience in handing inbound and outbound call process.

- Resolving customer queries to their satisfaction via email, chat and over the phone.

- Handling supervisory calls

- Coordination with different support functions.

- Flexibility to work in rotational shifts including Saturdays

- Responds to and resolves escalated issues and/or unique or complex requests from customers

Job specification :

- Candidate has to be graduate.

- Proficiency in CRM systems

- In-depth knowledge of customer service principles and practices

- 1 years- experience in Supervisory role

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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