job description

Requirements

- Proven customer support experience or experience as a Client Service Representative in USA Process

- Track record of over-achieving quota

- Strong phone contact handling skills and active listening and able to understand US clients.

- Familiarity with CRM systems and practices

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills

- Ability to multi-task, prioritize, and manage time effectively

- Actively involve in the growth of the organization and go the extra mile in being an overachiever

- Preference will be given to those who want to return to work after a career break

Responsibilities :

Customer Service Responsibilities list : 

- Manage incoming phone calls that reach the clinic board number.

- Generate sales leads whenever there is an opportunity.

- Speak to patients to fill in preliminary screening forms.

- Identify and assess customers- needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid, and complete information by using the right methods/tools & following process documents.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep track of emails & respond to the patient queries

- Fix appointments based on calendar availability of the Doctor

- Keep records of customer/patient interactions, process customer accounts, and file documents

- Follow communication procedures, guidelines, and policies

- Take the extra mile to engage customers and be customer focussed.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.