Executive - Customer Service (1-4 yrs)
1. Clearly and effectively address customer inquiries via phone, email, or chat.
2. Identify issues and provide solutions, ensuring customer satisfaction.
3. Gather customer feedback to identify areas for improvement and relay insights to management.
4. Assist with upselling or cross-selling products/services based on customer needs.
5. Guide customers on product usage and features to enhance their experience.
6. Work with other departments to resolve complex issues and improve service delivery.
7. Exhibit understanding and patience when dealing with frustrated customers.
