Talent Aquisition Executive at UniteHR Services
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Executive - Customer Service (1-3 yrs)
Roles and Responsibilities:
- Maintaining a positive and professional attitude towards our customers at any given time and via all communication channels.
- Knowing our product, processes and policies thoroughly so that high quality responses can be provided to customers.
- Responsible for making outbound calls daily to customers for customer engagement activities such as: feedback gathering, reviews, surveys and contributing to sustainable relationships and trust building with our customers.
- Acknowledging, communicating and resolving customer queries/ grievances through all channels and within specified time limits.
- Bridge the gap between customers and our internal stakeholders for timely and effective resolution.
- Responsible for post-sales engagement with customers including follow-up on payment collection, customer access, account setup, etc.
- Support management in maintaining records/ data of all customer interactions, including preparation of MIS reports/ dashboards on a timely basis.
Required Skills and Qualifications :
Any Bachelor's degree (or equivalent).
- Minimum 1.5 to 3 years of experience in any customer centric role.
- Customer orientation and ability to adapt/respond to different types of customers.
- Ability to handle customer calls/ queries/ grievances.
- Excellent interpersonal and communication skills both written and verbal.
- Familiarity with CRM systems will be a plus.
- Experience in MIS/ dashboard preparation.
- Ready To Work on Weekends, must be career oriented.
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