Human Resource Manager at Earlyjobs
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Executive - Customer Service (0-6 yrs)
Customer Service Executive - Voice & Sales
- Customer Interaction : Engaging with customers to understand and resolve their concerns efficiently and professionally.
- Problem Resolution : Finding solutions to customer issues, ensuring they are satisfied with the outcome.
- Product Knowledge : Having a deep understanding of the products or services offered by the company to provide accurate information to customers.
- Communication Skills : Excellent verbal and written communication skills are crucial for clear and effective interaction with customers.
- Multitasking : Ability to manage multiple tasks such as answering calls, responding to emails, and handling administrative tasks simultaneously.
- Empathy and Patience : Dealing with sometimes frustrated or upset customers requires empathy, patience, and the ability to remain calm under pressure.
- Adherence to Procedures : Following company policies and procedures while assisting customers and documenting interactions accurately.
- Problem-solving : Using critical thinking to analyze customer issues and provide appropriate solutions.
