Manager HR at Plada Infotech Services Pvt Ltd
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Executive - Customer Service (0-5 yrs)
- Manage banks incoming calls
- Identify and assess customers needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure keep records of customer interactions,
- Follow communication procedures, guidelines and policies
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