Senior Associate- Talent Acquisition at Zyoin Group
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Executive - Customer Service (0-4 yrs)
Job Responsibilities :
1. Handle customer queries and complaints via various channels
2. Approach and resolve the queries and issues with a customer-centric attitude
3. Offer exceptional customer experience and delight
4. Adhere to the set SLA and TAT
5. Achieve a high customer satisfaction score (CSAT)
6. Demonstrate the right attitude with the right tonality in all customer interactions
What We Are Looking for :
1. Any Ug Degree
2. Proficient in English and Hindi
2. Excellent Interpersonal Skills
3. Exceptional Communication Skills on Multiple Mediums (chat, Email, Phone)
4. a Quick Learner
5. Ability to Multi-Task
6. Make Decisions Under Pressure and Time Constraints
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