Talent Analyst at Episeio Business Solitions
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Executive - Customer Service (0-3 yrs)
Handle Inbound and Outbound Calls :
- Answer incoming calls from customers promptly and professionally.
- Make outbound calls to follow up on customer inquiries or resolve issues.
Customer Service :
- Provide exceptional customer service by addressing customer concerns, inquiries, and resolving issues effectively.
- Maintain a high level of product and service knowledge to assist customers accurately.
Problem Resolution :
- Identify and escalate priority issues to the appropriate channels.
- Work collaboratively with other departments to resolve complex customer issues.
Adherence to Procedures :
- Follow established procedures and guidelines to handle customer inquiries and concerns.
- Ensure compliance with company policies and regulations.
Communication Skills :
- Exhibit excellent verbal and written communication skills.
- Communicate clearly and professionally with customers and team members.
Time Management :
- Efficiently manage time to handle a high volume of calls and meet performance targets.
- Prioritize tasks to ensure timely resolution of customer issues.
Quality Assurance :
- Maintain a high level of accuracy and quality in interactions with customers.
- Participate in training sessions to stay updated on product knowledge and process improvements.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
