Recruiter at Kairos Konnect
Views:25 Applications:5 Rec. Actions:Recruiter Actions:1
Executive - Customer Service (0-2 yrs)
1. Purpose
Responsible for providing high quality service to all the customers as per the defined service parameters and coordinating with internal departments for timely pickup / delivery of shipments
2. Key Responsibilities
Responsibilities
- Conduct handling of inbound customer calls as per the defined standard operating procedures and in adherence to the customer service quality parameters
- Conduct cross sales, TDD sales etc. on customer pickup requests to meet the defined sales targets
- Record the pickup requests and coordinate with the pickup staff in a timely manner for conducting the pickups
- Conduct resolution of customer queries pertaining to shipment enquiries, tracking of shipments, transit times etc. for delivery of shipments as per the defined standard operating procedures
Additional Requirements
-Language - HINDI & ENGLISH
-Educational qualification - Minimum UG degree.
