HR at Fly Consulting Services
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Executive - Customer Service (0-1 yrs)
- Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers are the typical duties of help desk support teams in SaaS and tech companies.
- That includes providing help and support with installation, customization, maintenance, and upgrading of the product.
- It requires agents to have deep product/ service knowledge, as well as certain hard skills.
- On top of detailed knowledge of customer service support software, tech support reps very often work closely with product development teams to ensure product optimization and improvement of en-user experience.
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