HR at Shashwath Solution
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Executive - Customer Retention - Broadband (3-7 yrs)
Opening for Retention Executive
Job Location: Bangalore
Note: Candidate who can attend the face to face Interview only share the CV
Purpose of the Role :
Responsible for ensuring increase in Retention and reduction in churn. Identifies new opportunities to drive growth and leads new initiatives to further drive customer retention for the organization.
Role Description :
- Responsible to design and ensure implementation of retention process in the company
- Prepare and submit annual retention plan and budget to management covering retention and deactivation
- Analyze repeat complaints and suggest permanent solution leading to high degree of customer satisfaction
- Design and implement deactivation process
- Achieve the collection targets through external vendors
- Support and manage team consistently by analyzing training needs and developmental needs
- develop new business opportunities within current and new customer bases in accordance with the sales strategy.
- To look after client retention by ensuring customers ongoing expectations is met.
- To manage day to day sales activities, including proposal, service agreement, and prospecting and market development.
- To support the service team by providing customer feedback.
- To develop good client relationships.
- To provide reports as per the requirement.
- To assist with debt collection
Educational Qualification :
- Any Graduate (Any stream)
- Experience of a minimum of 2 years in Broadband Customer Retention
Knowledge & Skills Required :
- Good Interpersonal & Networking Skills
- Ability to communicate effectively
- Ability to negotiate with the clients
- Ability to achieve targets
- Computer Skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
