HR Recruiter at KNV Capital Services Pvt Ltd
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Executive - Customer Relationship - Wealth Management Services (0-3 yrs)
Roles and Responsibilities for the CRM
- To be responsible for customer queries, feedback and complaints across various channel including phone calls, emails, websites, etc.,
- To make outbound calls to follow up on customer inquiries and provide support.
- To provide prompt, efficient and satisfactory responses to customer enquiries.
- To establish and maintain positive customer relationship.
- To assist in resolving product or service-related concerns and escalations.
- To engage proactively with new customers, providing clear explanations of services and products to ensure a smooth onboarding experience.
- To maintain the precise records of customer interactions and transactions.
Job Requirements :
- Possess excellent communication skills
- Demonstrate the ability to handle customer inquiries and complaints with patience and empathy.
- Proficient in multitasking and problem solving.
- Proactive in approaching the new customers.
- Prior experience in customer service is advantageous.
- Support successful customer retention.
- A bachelor degree from a reputed institution
- Customer centric attitude to handle challenging client situations.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
