JOB TITLE : Executive - Customer Relationship & Retention

HIRINGLENS is inviting applications on behalf of its client, a leading Internet pioneer in India providing web and email services having completed 25 years of serving millions of Indian consumers and enterprises.

About the company :

- Provides free and subscription-based website and email services hosted and operated at data centres in Mumbai and Hyderabad.

- Serve global audience and customers through sophisticated content delivery networks.

- Operate a service infrastructure using the latest technologies for web services and a very large storage infrastructure.

- Provides virtualized infrastructure, allows seamless migration and the addition of services for scalability.

- Have mail traffic exchange agreements with major Internet services.

Enterprise Service :

- Provides a secure cloud based email and collaboration service for small, medium and large enterprises.

- The entire service and infrastructure is developed, maintained and managed by the company and is hosted in secure T3 data centers in India situated in Mumbai and Hyderabad.

- Its enterprise service is cost-effective, feature-rich with enterprise-grade security and comes at zero CapEx and a cost effective OpEx.. It has won CIO choice award consecutively for the years 2014 and 2015.

Job Purpose :

- The incumbent shall provide administrative support for Retention Back office Work and participate in Pre Sales and Post Sales activities including retention of customers. 

- They will work as a team member with the other EPRO/RPRO Sales force & Branch offices by sharing workload, tasks and duties as required to achieve timely results. The role involves managing multiple responsibilities such as Customer retention, Renewals of Enterprise and The company's mailpro customer, Sales Operations and Customer Relationship Management.

Job Responsibility :

- Renewal Forecasts and Quarterly Renewal Collections of Enterprise Customers.

- Anticipate Customer issues, Co ordinate with Support team for timely resolution and ensure maximum retention by managing strong relationship.

- Follow up on Pre Sales requirement and provide regular updates including administrative support to the Enterprise customers and Sales force

- Compile data and prepare reports including complex documents / graphics as required

- Establish and maintain positive communication links with the Enterprise Customers

- Implement and consistently improve operational practices and procedures assigned

- Facilitate the Order Processing and approval of Purchase Orders

- Ensure Purchase Order records are kept in accordance with company policies and standard practices

- Ensure immediate Business Partner Commission claims processing and cheques are processed & released in a timely manner

- Work and follow up aggressively on the other duties as assigned

Qualifications/Experience :

- Bachelors degree in any stream

- At least 2yrs experience of Pre-Sales & Customer Support specific to web technologies

- Excellent oral, written and interpersonal communication skills;

- Proficiency in MS Office, especially Excel and PowerPoint

- Demonstrated ability to work as an effective team member

- Ability to determine appropriate priorities and be self-directed

- Demonstrated ability to maintain a fast work pace, managing multiple priorities simultaneously often under pressure while maintaining a positive attitude.

- Ability to achieve results in the absence of overt guidance is expected

All interested candidates please share your updated resume

For queries call on 01179676287

This is an urgent position

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