Key Skills :

- Customer Relationship Management (CRM): Proficiency in managing customer relationships and maintaining a high level of customer satisfaction.

- Communication Skills: Excellent verbal and written communication skills for engaging with clients and addressing their queries effectively.

- Data Analysis: Ability to analyze customer data and provide insights to improve customer retention and satisfaction.

- Problem-Solving: Strong problem-solving skills to handle customer complaints, concerns, and inquiries.

- CRM Software: Experience with CRM software (e.g., Salesforce, Zoho, or similar) for tracking customer interactions and managing data.

- Customer Retention Strategies: Knowledge of techniques and strategies for improving customer loyalty and retention.

- Time Management: Ability to manage multiple customer accounts and prioritize tasks efficiently.

- Sales Support: Provide assistance to the sales team by addressing customer needs and supporting sales processes.

- Follow-Up and Feedback: Ability to conduct regular follow-ups with clients and gather feedback to improve services.

Job Description :

We are looking for a proactive and customer-focused CRM Executive to join our team in the Fashion/Textile industry in Udhana, Surat. The ideal candidate will play a key role in building strong customer relationships, ensuring high satisfaction, and driving customer loyalty.

Responsibilities :

- Manage customer accounts and maintain strong relationships with clients.

- Act as the primary point of contact for customer inquiries, resolving issues promptly and effectively.

- Update and manage CRM systems to keep track of customer information, interactions, and feedback.

- Support the sales team in enhancing customer satisfaction and retention by providing necessary data and insights.

- Regularly follow up with clients and conduct feedback sessions to assess their satisfaction levels.

- Analyze customer data to identify trends, potential issues, and opportunities for improvement.

- Develop and implement strategies to increase customer retention and loyalty.

- Coordinate with internal teams to ensure that client needs are met and services are delivered as promised.