Job Title: Client Relationship Executive

Location: Nariman Point, Mumbai

Package: Upto 2.16 LPA

Experience : 0-1 yrs

Qualification: Graduate

Job Description:

We are seeking a Client Relationship Executive to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and promoting loyalty to our company. As a Client Relationship Executive, you will serve as clients' primary point of contact, addressing their inquiries, resolving issues, and providing exceptional customer service.

Responsibilities:

- Develop and nurture relationships with new and existing clients to understand their needs and preferences.

- Serve as the main point of contact for client inquiries, concerns, and requests, ensuring prompt and effective resolution.

- Collaborate with internal teams to coordinate resources and deliver solutions tailored to clients' requirements.

- Conduct regular check-ins with clients to assess satisfaction levels and identify areas for improvement.

- Provide product or service demonstrations, as needed, to educate clients on our offerings.

- Prepare and present reports on client engagement, feedback, and retention metrics to management.

- Identify opportunities for upselling or cross-selling additional products or services to existing clients.

- Stay current on industry trends, market developments, and competitor activities to anticipate client needs and demands.

- Actively participate in networking events, conferences, and industry forums to expand the company's client base and enhance brand visibility.

Qualifications:

- Bachelor's degree.

- Proven experience in client relationship management, account management, and sales.

- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.

- Excellent problem-solving and conflict-resolution abilities.

- Ability to prioritize tasks and manage time effectively in a fast-paced environment.

- Proficiency in CRM software and Microsoft Office Suite.

- We have demonstrated a track record of meeting or exceeding sales targets and client satisfaction metrics.

- Self-motivated and results-oriented with a customer-centric mindset.

- Availability for occasional travel as required.

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