Business Head at Roche International
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Executive - Customer Relation - Logistics Firm (1-4 yrs)
- Adherence to all environment, health, safely, security measure for people, properly, cars.
- Effective communication with sales on any customers related query/issue.
- Coordinate with accounts department to clear the Gate pass and sending the cleared gatepass to Delivery department. Handling all telephone related calling as per principals norms.
- Introduces relevant members to the customers during delivery of the vehicle.
- PVF-1 Proper timely calling, capturing VOC and resolving any queries
- PTF-1 apprehension/ doubts/ queries/ issues.
- Managing all findings, sharing with relevant heads and preparing list of repeated offenders.
- Timely synopsis, analysis of PVF, PTF, Contract calling, PSF & 21st day calling (all Min. 80% target).
- Keeping Delivery bags ready & Sending EW/ RSA to the customers.
- Highlighting any select sales personnel having more complaints.
- Informing respective department for which complaint is generate.
- Works with all dealership departments to achieve team goals.
- Resolve all customers complaints by ensuring regular follow-up with other departments.
- Maintain highest professional representation.
- Adherence to all environment, health, safely, security measure for people, properly, cars.
- Handling all telephone related calling as per principal's norms.
- Introduces relevant members to the customers during delivery of the vehicle.
- PVF-1 Proper timely calling, capturing VOC and resolving any
- PTF-1 apprehension/ doubts/ queries/ issues.
- Contract Calling : 2
- PSF : 3
- 21 day calling
- Test drive calling
- MTOC calling
- Managing all findings, sharing with relevant heads and preparing list of repeated offenders.
- Works with all dealership departments to achieve team goals.
- Resolve all customers : complaints by ensuring regular follow-up with other departments.
- Maintain highest professional representation
- Adherence to all environment, health, safely, security measure for people, properly, cars.
- Taking discount approvals from HOD's
- Login bookings, punching accessories in EDMS.
- Checking customer documents properly before giving file for invoicing to accounts department.
- Coordination with all departments in case of any query raised before invoicing.
- Coordinate with Insurance & Rto Department for registration process.
- Maintaining car invoice register and updating on daily basis.
- Daily updating to Customer Relation Manager, EDMS file login. Invoicing, Vehicle number.
- Coordinating for Tax pay with account dept. & for Full Payment received details with Business analyst for further process.
- Coordinating with Stockyard Incharge for transport POD copy-
- If we found that you are not fulfilling company's expectation within 6 months, then we can ask you to leave the job without any notice period from company's side.
- If any in disciplinary or if not satisfactory as per Company policy and work, company can take an immediate action - (can ask to leave the job).
- Interact/Respond/Communicate with all internal /external customers either in person or on phone/mail promptly and professionally.
- Provide excellent exceptional experience to all customers.
- Pro actively interacts with service/ sales teams to achieve their objectives.
- Demonstrate professional wow behavior with customers/colleagues.
- Effective communication with sales on any customers related query/issue.
- Coordinate with accounts department to clear the Gate pass and sending the cleared gatepass to Delivery department.
- Handling all telephone related calling as per principal's norms.
- Introduces relevant members to the customers during delivery of the vehicle.
- Works with all dealership departments to achieve team goals.
- Resolve all customers- complaints by ensuring regular follow-up with other departments.
- Maintain highest professional representation.
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