HR Executive at Hike Education
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Executive - Customer Relation (0-3 yrs)
Job Description:
- Outbound call process (100+ calls in a day)
- Completing 3hrs connected call duration by the day end
- Responsible for the Student Help/ issues over Calls
- Grievance Handling/ query handling based on the academics and curriculum
- Taking feedback from the students
- Handling Escalations and Cancellation of students, working towards retention.
- Provide accurate, valid and complete information by using the right methods/tools
- Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Responsible for reverting to emails and Requests based on the program.
- Pulling references from existing clients and closing the admissions from them.
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