KEY QUALIFICATIONS :

- A graduate degree from a reputed institute.

- Candidates with tele-calling experience are preferred. (Around 70-100 calls per day)

- Awareness of the subjects taught from classes 5 to 12 across various boards/curriculums globally will be and sound knowledge and understanding of the challenges students face in schools/coaching classes is an added advantage.

- Familiar with operating telephone equipment, automatic dialing systems, and other telecommunications technologies.

ABOUT THE ROLE :

We are looking for a Customer Outreach Executive (COE) for Inside Sales department. A COE is the source of getting to know each of our customers on a personal level, identifying their needs, and setting up a counseling session to help them. COEs make sure they collect all the necessary information from a customer for a successful home demo. Also, they are responsible for cascading customers feedback to consultants through well-defined processes. So, if you love interacting with people, are extremely student-centric and are committed to spread personalized learning, then we are looking for you.

WHO YOU ARE :

To be successful in this role, you- ll need to have the following skills:

- Communication: Excellent communication skills in English and Hindi or Kannada language.

- Empathy: Ability to approach any situation with patience and natural empathy.

- Integrity: As a COE, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data. We expect you to handle it with utmost responsibility and care.

- Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.

- Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.