HR Director at ProPMO Services Private Limited
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Executive - Customer Interaction (1-4 yrs)
Customer Interaction Executive, with very good communication, who can work from home.
Knowledge on E-Commerce portal and operating is essential.
On barding of the sellers to the portal, Follow up with the Sellers for the order fulfillment. Interact with customers for fulfillment of orders. Interact with customer leads on the Social Media.
Customer Interaction Responsibilities list :
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers- needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements :
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
