POSITION - Executive - Contact Centre / Customer Experience

LOCATION:- Mumbai

CTC:- Negotiable + variables ; depending upon current CTC.

JOB DESCRIPTION :

- Provide excellent customer support on Inbound calls related to General Insurance or Service-related Outbound calls (No Sales target)

- Utilize available knowledge resources and systems to educate the callers and resolve their concerns.

- Accurately document the interactions and ensuring fulfillment of any follow-up commitments.

- Ensure adherence to defined processes and required verbatim

- Undergo periodic training and certifications

- Work in rotational shifts & days (9 hours shift, 7 weeks offs in a month).

o Late/Night shifts for men only.

o For Ladies earliest shift-start time would be 7:00 AM and latest end-time 9:00 PM.

Qualifications and Experience:-

Graduates/undergraduates preferably with Contact Center background/ Insurance/ Banking background.

Fresher are also welcome

Competencies Required:-

Language & Communication Skills:

- Good Command of English and Hindi.

- Capable to document customer conversation in system

- Knowledge of South Indian Languages would be an added advantage.

Technical Skills:

- Basic computer & internet literacy and able to learn Insurance & CRM systems.

- MS Office proficiency will be an added advantage

Personality and Attitudes

- Positive, Service-Oriented attitude

- Team player with readiness to go the extra mile

- Ability to work under pressure and handle irate customers

- Quality Consciousness

- Willingness to learn & upgrade one's skills regularly

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