HR Manager at MNR Solutions
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Executive - Customer Experience (1-3 yrs)
As a Customer Experience Executive in a fast-paced E-Commerce industry, you will play a key role in enhancing customer satisfaction and ensuring a seamless shopping experience. Your responsibilities will include:
- Managing customer queries and concerns across multiple channels (email, phone, chat).
- Handling order-related issues, returns, exchanges, and refunds efficiently.
- Ensuring timely resolution of customer complaints while maintaining high-quality communication.
- Collaborating with various teams (logistics, operations, and marketing) to provide solutions.
- Continuously monitoring customer feedback and recommending improvements to processes and services.
- Assisting with data analysis to track customer experience metrics and reporting on key performance indicators (KPIs).
- Supporting promotional campaigns by addressing customer-related queries during peak periods.
- Contributing to the creation of a customer-centric culture within the organization.
Key Skills:
- Strong communication and interpersonal skills.
- Customer-focused with the ability to handle difficult situations with professionalism.
- Problem-solving skills and attention to detail.
- Familiarity with CRM systems and e-commerce platforms.
- Ability to work in a fast-paced environment with tight deadlines.
