HR Manager at MNR Solutions
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Executive - Customer Experience (1-3 yrs)
Customer Interaction : Serve as the primary point of contact for customers, addressing inquiries, providing information, and resolving issues to enhance the overall customer experience.
Feedback Management : Gather and analyze customer feedback to identify trends and areas for improvement, ensuring a high level of customer satisfaction.
Order Management : Assist customers with order placements, tracking, and returns, ensuring a seamless shopping experience.
Collaboration : Work closely with cross-functional teams, including sales, marketing, and logistics, to streamline processes and enhance customer service delivery.
Performance Metrics : Monitor and report on key performance indicators (KPIs) related to customer experience, striving to meet or exceed established targets.
Problem Solving : Proactively identify and resolve potential issues before they escalate, ensuring customer concerns are addressed promptly and effectively.
Training and Development : Stay updated on product offerings and industry trends to provide accurate information and recommendations to customers.
Key Skills:
- Strong communication and interpersonal skills.
- Proficient in customer service techniques and best practices.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in CRM software and Microsoft Office Suite.
Qualifications:
- Bachelor's degree in Marketing or a related field.
- 1 year of experience in customer service or a similar role, preferably in the e-commerce industry.
