Executive - Customer Escalation/Social Media Escalation (0-3 yrs)
Roles and Responsibilities :
- Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.
- Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.
- Understand the customer grievances and provide appropriate resolution.
- Liaising with different verticals to get the end resolution for the customer.
- Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
- Take a customer-focused approach to handle complaints and escalations.
- Strong follow-up required on all the assigned cases to provide resolution within the framed timelines.
- Ensure that all written communication is carried out as per the customer care procedures
Requirements :
- Minimum 6 months of experience in handling escalations on the Social Media Platform
- Customer Centric approach
- Excellent written & verbal communication skills
- Ready to work for 6 days a week on rotational week off
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
