Executive - Customer Engagement/Telesales - Clear Aligner Services (1-4 yrs)
Customer Engagement Executive
Location : Mumbai
Experience : 1 - 4 Years
Function : Healthcare
Vacancy : 30
Job Description :
Responsibilities:
1. Handle about 80-100 calls on leads generated for clear aligner (Smile correction/ Smile straightening) services on our digital platforms.
2. The initial call will be primarily a sales pitch followed by issue resolution and query handling.
3. Describe the services and USPs of the same and try to generate maximum conversions. Continuous follow ups with Potential clients/ patients.
4. Handle dental specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required.
5. Tabulate and record responses from all channels on excels. Generate relevant reports from the same.
6. Schedule appointments for patients and coordinate with the required doctor who shall visit the patient
7. Analyse quality of calls and strive for improvement.
Requirements :
1. 2-4 years of experience in Tele Sales
2. Bachelor's Degree in any discipline
3. Excellent communication skills, both written and verbal
4. Strong problem solving and analytical skills
5. Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment
6. Good or fluent English speaking
Working Days : 6 Days a Week ( to )
Job Nature : Full Time
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