Executive - Customer Delight - Internet/Online (1-3 yrs)
Customer Delight Executive should answer calls professionally to provide information about products, services, receive orders, cancel orders, and obtain details of complaints.
- Keep records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Follow up to ensure that appropriate actions were taken on customers requests.
- Research and review policies regularly and communicate effective solutions to a fun and fast-paced environment.
- Make calls to existing customers or potential customers to provide education, support, troubleshooting and sales information, related to products or services we offer.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
