HR Manager at My Air Deal Tourism India Pvt. Ltd.
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Executive - Customer Care - Travel & Tourism (1-3 yrs)
Key Responsibilities :
- Handle customer inquiries and complaints via phone, email, and chat in a timely and professional manner.
- Provide accurate information about travel packages, services, and promotions.
- Assist customers with booking, cancellations, changes, and other travel-related services.
- Resolve customer issues and complaints effectively, ensuring customer satisfaction.
- Maintain customer records and update information in the company's CRM system.
- Collaborate with other departments to ensure prompt and accurate responses to customer inquiries.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Provide feedback and suggestions to improve customer service processes and offerings.
- Stay updated with industry trends and company products to provide accurate information to customers.
- Achieve individual and team performance goals and targets.
Job Requirements :
Qualifications :
- High school diploma or equivalent; a degree in Hospitality, Tourism, or related field is a plus.
Experience :
- Between 1 and 3 years' proven experience in a customer service role, preferably in the travel and tourism industry.
Technical and Functional Skill sets :
- Excellent verbal and written communication skills in English; proficiency in additional languages is an advantage.
- Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism.
- Proficiency in using CRM software and other customer service tools.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong interpersonal skills and a customer-centric attitude.
Additional eligibility requirements :
- Knowledge of travel booking systems and software.
- Experience in sales or upselling travel packages and services.
