Customer Care Executive

Job Sector : Travel, Leisure, Tourism

Job Type : Permanent

Working : Office Only

Country : India

Location : Hyderabad

Experience: 0 - 4 Years

Candidate Salary Range / End Rate : Rs. 2,00,000 - 3,00,000

Role / Business Title : Customer Care Executive

No. of Positions : 15

Location : Hyderabad (Banjara Hills)

Years of experience : 0 to 2 Years

Roles & Responsibilities :

- Expected Winning Behaviors & Values at India Eagle

- Respond promptly to customer inquiries

- Handle and resolve customer complaints

- Obtain and evaluate all relevant information to handle product and service inquiries

- Provide pricing and delivery information

- Perform customer verification's.

- Process orders, forms, applications and requests

- Organize workflow to meet customer timeframes

- Direct requests and unresolved issues to the designated resource

- Manage customers' accounts

- Keep records of customer interactions and transactions

- Maintain customer databases.

9 Values at Indian Eagle :

Value is what we value in our colleagues.

1. Passion : Energy, Drive, Involved, Connected, Love the Job.

2. Honesty : Not Lying, Accept Mistakes, Sincere, True to Self.

3. Courage : Dare, Assertive, Face the Truth, Smart Risks.

4. Perseverance : Never Give Up, Committed, Result Driven, Keep coming back.

5. Excellence : Best of what you do, Benchmarking.

6. Responsibility : Ownership, Dependability, Trust Worthy.

7. Wisdom : Read, Debate, Have an Opinion, Informed, Articulate.

8. Objective : Not Biased, Look for purpose.

9. Creative : Innovative, Out of the Box, Solution Driven.

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