Job Sector: Travel, Leisure, Tourism

Job Type: Permanent

Working: Office Only

Country: India

Location: Hyderabad

Experience: 0 - 4 Years

Candidate Salary Range / End Rate Rs. 2,00,000 - 3,00,000

Role / Business Title Customer Care Executive

No. of Positions 15

Location Hyderabad (Banjara Hills)

Years of experience 0 to 2 Years

Roles & Responsibilities:

- Expected Winning Behaviors & Values at India Eagle

- Respond promptly to customer inquiries

- Handle and resolve customer complaints

- Obtain and evaluate all relevant information to handle product and service inquiries

- Provide pricing and delivery information

- Perform customer verification's.

- Process orders, forms, applications and requests

- Organize workflow to meet customer timeframes

- Direct requests and unresolved issues to the designated resource

- Manage customers' accounts

- Keep records of customer interactions and transactions

- Maintain customer databases.

- Values at Indian Eagle: Value is what we value in our colleagues.

1. Passion: Energy. Drive. Involved. Connected. Love the Job.

2. Honesty: Not Lying. Accept Mistakes. Sincere. True to Self.

3. Courage: Dare. Assertive. Face the Truth. Smart Risks.

4. Perseverance: Never Give Up. Committed. Result Driven. Keep coming back.

5. Excellence: Best of what you do. Benchmarking.

6. Responsibility: Ownership. Dependability. Trust Worthy.

7. Wisdom: Read. Debate. Have an Opinion. Informed. Articulate.

8. Objective: Not Biased. Look for purpose.

9. Creative: Innovative. Out of the Box. Solution Driven.

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