HR Consultant at CIEL HR
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Executive - Customer Care - Transportation Business (1-2 yrs)
customer care executive
Responsibilities:
- Candidates should have Minimum 1 to 2 Years of experience in any Transportation Industry like OLA / UBER Etc.
- Managing incoming calls and customer service inquiries
- Provide information about products and services, take/cancel orders, and record details of complaints
- Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken
- Follow up to ensure that appropriate actions are taken on customer requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation
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