We have urgent opening as Customer Care Executive for our Skin Care.

General Purpose

The Customer Care Executive /Telephone Operator greets customers when they come into the dealership, answers their questions and directs them to the appropriate staff member. The receptionist also answers all incoming calls, takes messages and transfers callers to the appropriate department. As with all positions within dealerships, receptionists/telephone operators are expected to uphold the highest ethical standards.

Key Competencies :

- Verbal and written communication skills

- Professional personal presentation

- Customer service orientation

- Organizing and planning

- Initiative

- Reliability

- Stress tolerance

Customer Service Responsibilities :

- Maintaining a positive, empathetic and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Managing a team of junior customer service representatives.

- Ensure customer satisfaction and provide professional customer support.

- Feel free to contact - 8871091008, 07884091008

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.