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05/01 Aruna
HR at Gelegenheit Consulting

Views:54 Applications:11 Rec. Actions:Recruiter Actions:3

Executive - Customer Care - Real Estate (0-1 yrs)

Gurgaon/Gurugram Job Code: 58752

Roles & Responsibilities : 


- We are looking for the person who will be responsible for solving and handling customer support issues via emails and calls in a timely and professional manner.


- The candidate will act as a basic point of contact for customer complaints, queries, request, feedback etc.

Primary Skills :

- Escalate all critical customer issues to appropriate management levels.

- Manage and take ownership of the resolution process for all customer related issues.

- Aim to resolve as many issues as possible in first time customer interaction.

- Identify potential clients and forward them to respective department.

Soft Skills :

- Soft spoken, work oriented, punctual and hard working

- Ability to learn, methodical, resourceful and has professional attitude

- Friendly, reliable, positive and acts proactively

- Ability to anticipate customers needs, show concerns and a good listener

- Ensure 100% logging of all customer queries and complaints

- Constantly strive to improve speed of answer and call logging for better efficiency

- Ensure all relevant processes and procedures are followed.

- Possess good communication and writing skills.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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