Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Care - NGO (0-5 yrs)
- Join a market leader within Apparel & Sporting Goods
- Attractive Salary & Benefits
- Work alongside & learn from best in class talent
Our client is a Private incorporated on 27 May 2015. It is classified as Non-govt company and is registered at Registrar of Companies, Kanpur. Its authorized share capital is Rs. 100,000 and its paid up capital is Rs. 100,000. It is involved in Non-specialized retail trade in stores
The Job :
Role Description :
- Identify customers' needs and wants, clarifying information whenever possible.
- Attending customers' queries and complaints as per defined SOP through inbound and outbound customer calls in a timely manner.
- Maintaining a fast response time and great quality overall modes of customer communication.
- Working cross-functionally to ensure customer issues are being flagged and adequately addressed.
- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience.
Ideal Candidate :
Role Description :
- Customer Care Representative with Excellent Communication (spoken & written) Skills. Languages: English, Hindi to be able to effectively liaise with stakeholders in the region.
- Excellent verbal, written and interpersonal communication skills.
- Outstanding customer service skills and dedication to providing exceptional customer service.
- Must be a self-motivator and self-starter.
- Focus on quality and customer service.
- Solid time management skills.
- Must be able to effectively deal with people at all levels inside and outside of the Company.
- Creative ability & writing proficiency.
- Ability to multitask and successfully operate in a fast-paced, team environment.
- Must adapt well to change and successfully set and adjust priorities as needed.
- Must be proficient with Microsoft Office (Intermediate Word, Basic Excel).
- People working in the industries like E-Commerce will be preferred.
- Less than a month of notice period candidates are preferred (Immediate joiners are ideal).
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
